Vision Plus 10 - Speakers

Tachikawa City has been considering the issues of anticipation for barrier-freeness in the region and the problems concerning the support for it. The city is giving it its best in promoting the Communication Board so that the board will become the first step for realization of barrier-freeness for handicapped people or travelers.
Hisashi Aoki has been Mayor since 1987, and has taken various important official posts, such as:

Chairman of Committee for the Promotion of Construction of Tokyo Tama Intercity Monorail
Vice Chairman of Special Committee for Processing Industrial Wastes
Consultant of Japan Association of Mayors, and so on.

Christian ARABJAN-KAPPACHER

Studies in the fields of telecommunication at Vienna Technical University (academically trained engineer).

3-years stay in the United States of America with doctorate (Dr.techn. - telecommunication).

Since 1994 Sales and Marketing Manager at eurofunk Kappacher GmbH.

Lives with his wife and daughter in St.Johann / Pongau (approx. 50 kilometres south of Salzburg).

Koray DUHBACI

Interactive Media Designer / Developer

He participated in the summer academy of IIID in Vienna in 2002. After this Koray's work has focused on information design and digital influences. Previously he worked for Toprakbank, Is Investment and D4D.

Koray is interested in designing content for interactive media. He graduated from Bogazici University Computer Programming Dept in 1998. He is currently senior student at Yildiz Technical University Interactive Media Dept.

Christa ERHART

Specialization in psychiatrics and neurology

Since 1974 occupational activity at the Neuro-Psycho Geriatric Department in Salzburg. Main focus on bed side activities and scientifical publications representing the elderly patient and a comprehensive preventive idea.

Since 1992 management of the firtst geriatric day clinic with a rehabilitative mission within the scope of the Geriatric Department of Christian Doppler Clinic Salzburg.

1995 formation of Austria's first consulting service for patients suffering from osteoporosis. Lectures at the university, two academies and vocational schools including the disciplines geriatrics, psychogeriatrics and rehabilitation.

Barry GRAY

Signing and Design Manager, Network Rail

Over 35 years of experience of signing and wayfinding in the railway environment.

Projects include British Rail Corporate Identity implementation; Network SouthEast Identity development and implementation; Railtrack Major Stations wayfinding development and implementation.

Chairman of International Standards Organisation Committee TC145/SC1 (Public Information Symbols) and British Standards Institution Committee PH8/2 (Public Information Symbols).

Convenor and member of other committees and working groups on public information symbols and signs, safety signs and accessibility and aging issues.

Chairman of the Sign Design Society (UK).
Honorary Fellow, University of Brighton.
Occasional lecturing on graphical symbol design and use.
Extensive involvement in local community activities.

Franz HEFFETER

Born and raised in Vienna 1955, studied at Vienna University, Master degree in Linguistics (spec. Language and Advertising), Doctorate in Social and Economic History; married with Mag. Brigitte Heffeter (Research Institute for Organizational Behavior, University of Salzburg; Organizational Psychologist and Trainer for Organizational Development).

Worked in various companies, trainings for different public organizations, research studies for the University and the Salzburg State Government, 14 books for use in teaching and training, different articles on Management, holds seminars in Project Management, Public Relations Management, Presentation Techniques.

Curriculum Development for different international projects, school quality projects, leader of international trainings e.g. for Hotel Association Nepal, Ministry of Tourism India etc.

Dean of Institute of Tourism and Hotel Management Klessheim and the Klessheim Tourism Schools since 1996. Developed Fachhochschule “Development and Management of Products in Tourism” in Klessheim, also leader of an MBA project with the University of Salzburg.

Nadja Theresia HERZOG

Holds a Master's Degree in Tourism Business Studies from the Management Centre Innsbruck.

Currently charged with various managerial tasks at Landhotel Rupertus, Leogang, Austria.

Rolf HOMANN

Rolf Homann is futurologist and travel journalist. He has moderated over 100 workshops and has also held many keynote speeches. In his profession he works for several Swiss daily and monthly newspapers. He currently teaches culture management in Switzerland and will shortly lecture in Austria on trends in tourism.

Rolf Homann who has written many books and numerous articles is also (co-)publisher of many publications and documentations. The list of his publications includes "Erfolgsfaktor Kundenerlebnisse" (Factor of success: customer experiences) in collaboration with J. Löffler and R. Zimmermann, "Zukünfte - heute denken morgen sein" (Futures - thinking today, being tomorrow) and "Die Zukunft des Tourismus" (The future of tourism). His newest book (to be published shortly) is "Die Zukunft der Banken" (The future of the banks) together with M. Röthlisberger.

Keiichi KOYAMA

Managing Director, i Design inc.

i Design inc. is a design firm which specializes in signage design for public facilities. The projects include New Tokyo International Airport, Central and West Japan Railway Companies, and many environmental design fields.

Keiichi has been working as a managing director for 11 years and also works as a secretary of the Graphical Symbols Committee of the Japanese Standards Association. This time he is supported to explain a new movement in Japan about "Pictorial symbols for communication support" and its relation to Tachikawa City.

Roland KRPATA

Born in 1954.
Graduation at the TGM (secondary school of Technical Industries).

Since 1988 WIENER LINIEN, new U-Bahn construction and operation matters. 1989 transition to right-hand traffic of the Stadtbahn, and its transformation to the line U6.
1991 responsibility for all stations during construction of the U3 route, retrofitting of the basic network with SOS-cuboids and mirrors. 1997 development and implementation of the U-Bahn guiding system for blind people.

Annagrazia LAURA

Graduated in Political Sciences from "La Sapienza" University in Rome

Former Head of Marketing information and planning Office at Alitalia Airlines with the tasks of studying, forecasting and developing travel markets and setting up of tourism databases, in February 1993 she joined CO.IN . (Cooperative Integrate Onlus), an organisation very active in the field of tourism for disabled people, with the responsibility of developing the Tourism Dept. on national and international level. She is presently responsible for training and International Relations.

As a member of M.I., she was responsible for the preparation for the Italian section of the "European Guide for disabled people" commissioned by DGXXIII of the European Union; She participated to the creation of FfIT (Federation for Integrated Tourism): an association of tour operators specialised in the field of accessible tourism. She represented CO.IN in the following European funded projects:

Disability and freedom of Movement at DGV : training guide and manual for tourism experts
Barrier Info Project at DGXIII: a prototype of European Guide for disabled people (Definition of a Model Guide, a data Collection Tool and an Internet Database)
TED Tele Education for Disabled people at DGXXII: a tele learning system for people with disabilities
Pilot Project DILATT Distance Learning for Accessible Tourist Technicians in the framework of Leonardo da Vinci Programme 2000
Equal geographical project HERCULIA to develop entrepreneurial capabilities in people at risk of social exclusion 2002
Pilot Project SUD MOBIL in the framework of Leonardo da Vinci Programme - 2003
Eumedis project MEDINA 2003

Peter LUCAS

As the CEO of MAYA Design, Inc., Peter Lucas guides the growth of MAYA as the premier venue for interdisciplinary product design and research, serving both the private and public sectors. He co-founded MAYA in 1989 to remove disciplinary boundaries that cause technology to be poorly suited to the needs of individuals and society.

Peter received his Ph.D. degree in 1981 from Cornell University, where he studied educational and cognitive psychology and psycholinguistics. He did postdoctoral research at the University of Wisconsin and was a Sloan Postdoctoral Fellow in Cognitive Science at Carnegie Mellon University. His research interests lie at the intersection of advanced technology and human capabilities. He is currently developing a distributed device architecture that is designed to scale to nearly unlimited size, depending primarily on market forces to maintain tractability and global coherence.

Peter holds more than fifteen patents and has co-authored a book on letter and word perception. He was the founding chair of Three Rivers Connect -- an initiative of senior business and civic leaders that promotes the development of civic computing in the Pittsburgh region. Peter was also a member of the Networked Systems of Embedded Computing study committee, part of the Computer Science and Telecommunications Board (CSTB) of the US National Research Council. Among his many speaking engagements are the April 2003 HCII Seminar at Carnegie Mellon University, Pittsburgh, PA, USA; the October 2002 NIST Pervasive Computing Conference, Gaithersburg, MD, USA; and the April 2000 CHI conference in The Hague, The Netherlands.

Tim METCALFE

Tim Metcalfe is Principal Access Officer for Chester City Council. In this role Tim advises on a wide variety of access and disability issues with the aim of working with local disabled people on project/initiatives which open up opportunities for disabled people to have independent lifestyles without the current social and structural barriers that limit opportunities.

He provides an access/disability advisory and consultancy service and is responsible for delivering the City Councilís commitment to create "An Accessible Chester".

Tim is a member of Chester Access Group as well as the National Federation of the Blind, Chester and District Branch. He is also a Board Member of the national "Tourism for All" Consortium, an advisor to the Local Government Association on “Tourism for All“ initiatives and a former advisor to the English Tourism Council on accessible accommodation standards.

Hanne MEYER-HENTSCHEL

Hanne Meyer-Hentschel, MBA, is Managing Director of Meyer-Hentschel Management Consulting, Saarbrücken.

Meyer-Hentschel Management Consulting, Saarbrücken, has focused since 1985 on virtually all behavioural facets of senior consumers and is considered to be the founder of senior marketing in Europe.

In 1994 Meyer-Hentschel Management Consulting presented its Age Explorer to the press. Until today over 5,000 staff members of innovative manufacturing, trade, service and geriatric care companies have particiapted in Age Explorer workshops.

The customer segments include, to name a few: geriatric care, motor industry, banks, catering, retail, household equipment, hotels, real estate, consumer goods, shop fittings, media companies, medical technology, furniture, public transport, pharmaceuticals, mail order and interiors.

Meyer-Hentschel Management Consulting publishes the Senior Marketing Handbook. Over 30 experts from various fields describe the strategies and experiences of their companies in the 60-plus market in this book.

Due to its long experience, the company offers its clients a comprehensive range of consulting services:
- Consulting on marketing and communication strategies for companies with a 60plus target group
- Gerontotechnical consulting on the development of barrier-free consumer durables, packaging
- Gerontopsychological consulting on the design of buildings and rooms for older people
- Training of designers, architects, product developers and sales and service staff, nursing staff for inpatient and outpatient care
- Design of comprehensive PR measures for the 60-plus target group

Prof. Paul MIJKSENAAR

Paul Mijksenaar is professor and head of the Visual Information Group at Technical University of Delft, the Netherlands and owns a visual information design consultancy "Bureau Mijksenaar" with a staff of 15 people in Amsterdam and New York. His work focuses on wayfinding and complex information interfaces like maps, forms and screen interfaces.

Among his clients are Amsterdam Airport Schiphol, Metro Amsterdam, Metro Rotterdam, Concertgebouw Amsterdam, several hospitals and museums and The Port Authority of New York and New Jersey for their three airports JFK, Newark and LaGuardia and the PATH Subway. He also advised some other US airports in the USA.
He published two books: "Visual Function", a (brief) introduction to information design (Princeton Architectural Press) and "Open Here, the art of visual instruction" (with Piet Westendorp), Joost Elffers Books / Thames and Hudson / Könemann.

Paul Mijksenaar is an internationally acknowledged speaker and visiting professor in among others Aspen, Barcelona, Beirut, Brussels, Copenhagen, Coventry, Denver, Geneve, London, Magdeburg, New York, Pittsburgh, Providence (USA), Reading, Salzburg, Southampton, Tokyo and Vienna.

Karin NIJHUIS

Karin Nijhuis is Head Consultancy & Projects of the Information & Media Services Department of the Netherlands Board of Tourism. This department maintains www.holland.com in all its language/market versions as well as over 40 city, provincial and theme sites. Karin Nijhuis is also a member of the New Media Group of the ETC and of IFITT, WTO and European Commission working groups.

Georg NIKLFELD

Georg Niklfeld studied Computer Science at the Technical University of Vienna, Linguistics/Philosophy at the University of Vienna, and Technology Management at UMIST, UK. He did research in natural language processing at ÖFAI and later was employed as development engineer at Frequentis, a telecom equipment manufacturer. Since January 2001 he has been working at ftw. Telecommunications Research Center Vienna as senior researcher and project manager on future human interface technologies for telecommunications applications.

He has authored or co-authored around 20 scientific papers on these topics and acts as working-group coordinator for "multimodal interfaces" in the EU COST-action 278 "Spoken Language Interaction in Telecommunication"

Paul J. NINI

Paul J. Nini is an Associate Professor in the Department of Industrial, Interior, and Visual Communication Design at The Ohio State University, where he also currently serves as Graduate Studies Chairperson and Coordinator of the Visual Communication Design undergraduate program.

Professor Nini’s research deals with user-centered design principles as applied to visual communications, specifically identification, wayfinding, and information design projects.

His writings have appeared in such publications as Information Design Journal (UK), Eye (UK), Design Issues (USA), and Looking Closer 4 (AIGA/Allworth Press). He has presented papers at a variety of US and international conferences, and is a former board member of the Graphic Design Education Association.

Professor Nini holds a Masters of Science in Design from the Institute of Design, IIT (Chicago), and a Bachelor of Fine Arts from Miami University (Ohio). He has worked professionally with Jay Doblin and Associates (now known as the Doblin Group) in Chicago, and has maintained an independent design practice since 1988.

Prof. Martin O’NEILL

Martin has over 20 years experience of working, teaching and conducting research in the broad tourism and hospitality fields. He holds a BA (Hons) and Master of Science Degree in Hotel and Tourism Management and a Doctorate in Services Marketing. He is presently employed as an Associate Professor in Hospitality Management with Auburn University, Alabama. Previous to this he was employed as a Program Manager with Edith Cowan University, Perth, Western Australia, where he arrived in 1997 following a six year period as a lecturer in hotel and tourism management at the University of Ulster.

Martin's predominant research interest is in the area of services management and it was as a result of one such study in Western Australia that undertook his work on disability access. Put simply, he was struck by the rather negative feedback received from people with disabilities in relation to the quality of service received whilst consuming the otherwise outstanding Western Australian tourism product.

Sylvie PERERA

Sylvie Perera has been employed as a Human Factors Scientist within the Royal National Institute of the Blind Scientific Research Unit since 2001. She has scientifically researched and produced a typeface for people with low vision for use in large print publications.

Current work is based on researching information design and accessibility issues on interactive digital television. Sylvie is also involved in other projects benefiting visually impaired people. Her background is in Psychology and Ergonomics which she lectures to first year design students.

Relevant Publications:

Perera, S. (2001). An Investigation into the Legibility of Large Print Typefaces. RNIB Scientific Research Unit. UK. ISBN 1 86048 027 6.
http://www.tiresias.org/lpfont/report
Perera, S. (2002). Poster Presentation at Vision 2002 in Gotenburg, Sweden.

Franz PÜHRETMAIR

Franz Pühretmair is scientific and managing director of the Competence Network Information Technology to Support the Integration of People with Disabilities (KII). He studied computer science and data engineering at the Johannes Kepler University Linz, and received his degrees in 1997. In 2003 he finished his PhD at the Johannes Kepler University Linz.

From 1996 to 2003 he was research assistant and project manager at the Institute for Applied Knowledge Processing (FAW) at the Johannes Kepler University Linz. During his work at the FAW he was involved in numerous projects with industrial and business partners as well as European Community founded projects in the areas of medicine and tourism applications.

He was speaker at various international conferences (CAiSE, EC-Web, iiWAS and ENTER).

His current research work is related to the use of information and communication technology to enable the integration of people with disabilities that concerns the field of assistive technology as well as accessibility and usability of modern IT and the Internet.

David QUARMBY, Chairman of Vision Plus 10

David Quarmby's main interest over a long career has been in transport, although he spent the last seven years in tourism as Chairman of the British Tourist Authority, the government agency for promoting tourism; and for 12 years from 1984 was a Director and then Joint Managing Director of one of Britain's leading supermarket chains, Sainsbury's.

Currently David is Deputy Chairman of the Strategic Rail Authority and a Board Member of Transport for London (TfL). He was Chairman of the Docklands Light Railway from 1999 to 2001.

Between 1997 and 2001 he was Deputy Chairman of the New Millennium Experience Company, formed to construct and operate the Millennium Dome at Greenwich.

From 1975 to 1984 he was a Board Member of London Transport, and Managing Director, Buses, from 1978. Prior to that he was Director of Research, then of Planning and Marketing.

From 1966 to 1970 he was an Economic Adviser in the Ministry of Transport; prior to that he taught at Leeds University.

He has an MA from Kings College, Cambridge, a Postgraduate Diploma and PhD from Leeds University; and was recently awarded honorary DSc from Huddersfield University. He is a Fellow and Past President of the Institute of Logistics and Transport.

David was appointed CBE in the 2003 New Year Honours. He is Honorary President of the Blackheath Society; a Governor of the University of Greenwich.

Veronika SCHREYER

For IIID Veronika Schreyer is responsible for concept and content direction of the Summer Academy.

Veronika has her own design consultancy concentrating on communication and information design, for example: internal employee communications, product information, instructions for use, orientation systems, design of medical patient information leaflets and user testing.
www.isdesign.at

Harpreet Seth

Harpreet SETH

Harpreet Seth an architect, urban designer and interior designer by profession, currently heads the design studio for Intarch International LLC at Dubai.

She is actively involved with teaching at Dubai University and Becker College. Cofounder of Intarch, she has been involved with numerous hospitality projects in Dubai.

Coupled with an active interest in Dubai's development as a tourist attraction, she is actively working on various aspects which include information design, urban art districts and heritage promotion.

Prof. David SLESS

Director of the Communication Research Institute of Australia, and Senior Research Fellow in the Design Institute at Coventry University, Prof. Sless is a frequently invited speaker at international conferences and a prolific author.

In 1985 he was invited to set up the Communication Research Institute of Australia, a not-for-profit body that undertakes research and provides information design services to over 200 large organizations in government and industry.

David’s key note at Vision Plus 10 might well be the climax of the excellent, highly acclaimed presentation participants of Vision Plus events staged in Austria have experienced so far.

Rachel TYM

Rachel Tym is the eCommerce and European Affairs Manager at the European Tour Operators Association (ETOA). ETOA represents the interests of tour operators who bring clients to Europe, as well as their suppliers.

Rachel has been at ETOA for one year, and prior to that she was Tour Operations Manager for a tour operator in Boston, USA.